Last updated July 18, 2026.
Information we collect
We collect information you provide when placing an order, creating an account, submitting a contact form, or requesting support. This may include your name, email, telephone number, billing and shipping addresses, order details, account information, and messages.
Payments
Payments are processed by the payment provider selected at checkout. Freshwater Freaks does not receive or store your complete payment-card number. The provider processes payment information under its own privacy terms.
How information is used
- Process and deliver orders
- Communicate about fish health, weather, and shipping
- Provide customer support
- Prevent fraud and protect the website
- Maintain tax, accounting, and legal records
- Improve the storefront and customer experience
Cookies and analytics
WordPress, WooCommerce, security tools, payment services, and optional analytics may use cookies or similar technologies for cart operation, login, preferences, fraud prevention, and measurement.
Sharing
Information is shared only as needed with service providers such as payment processors, carriers, website hosting, email delivery, security services, and professional advisers, or when legally required. We do not sell personal information for money.
Retention and choices
Records are retained as needed for orders, taxes, disputes, fraud prevention, and legal obligations. You may request access or correction through the Contact page, subject to applicable exceptions.
Security
Reasonable technical and organizational safeguards are used, but no internet system can be guaranteed completely secure.
Contact
Use the Contact page for privacy questions or requests.